If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Contact Center Analyst in Suzhou. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
What you’ll do:
- Respond, analyze and provide solutions on multiple HR-related inquires covering compensation and benefits, life cycle, data management, HR policies and processes from employees, managers and HRBPs as the first contact window.
- Promote Contact Center services via various communication channels.
- Support Time&Labor system(GaiaWorks) daily data maintenance and guarantee the accuracy with a timely manner, including but not limited to user access and role update, employee files update, organization creation and change.
- Act as Commercial/RHQ timekeeper role, including but not limited to attendance exception handling, leave quota management and other time&attendance transactional work.
- Ensure smooth data interface between core HR system(Oracle) and Time&Labor system(GaiaWorks), and troubleshoot the data interface issues as per the service delivery model.
- Look for the continuous improvement opportunities for the Workforce Management System(GaiaWorks).
- Interact with HRBPs, employees and managers to resolve the query and provide timely, high quality HRS support.
- Collaborate and cooperate with HRBPs, COEs and other HRS work streams to ensure the smooth HRS operations in the target countries within scope.
- Other job assignments from supervisor.
Qualifications:
- Bachelor’s degree or above, major in Human Resource is preferred
- More than 3 years working experience in HR function; HR Generalist experience is preferred
- Fluent English in both verbal and written
- Flexible communication skill, self-motivated and proactive
- Passion for learning and continuous improvement
- Familiar with Word, Excel, Outlook, PowerPoint, etc
- Familiar with HR polices and systems, and experience in GaiaWorks is an advantage
- Strong data analysis capability, customer service consciousness and multi-task ability
- Branding experience like newsletter and promotion campaign is a plus
Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-EI
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
